Gift Card. FAQ
How long will gift cards be available?
There is currently no end date set, but you will be given at least 30 days' notice before the gift card feature is removed from your plan.
Extending the gift card feature is designed to help merchants during the economic difficulties resulting from COVID-19. The feature is intended to be available until the impact of the virus begins to subside, and businesses start operating without interference from the virus.
How can customers access gift cards which were misplaced or never received?
Customers can click Resend gift cards from their order confirmation email. This link will only work if the order has been fulfilled.
What rules apply to gift cards?
Laws and regulations about gift cards vary based on region. To determine any regulations that apply to you, such as whether to charge tax or for how long a gift card must stay valid, consult a local tax or legal expert.
How do I share a gift card on social media?
Social media platforms might allow you to share gift card products by using the link to the product in your online store. Customers can buy a gift card from your online store to receive a gift card code.
Can gift cards be issued with any initial value?
Gift cards have a maximum value of $9,999.99 USD (or equivalent in your local currency) when issued.
Can I apply a discount to the purchase of a gift card?
It depends. Most discounts cannot be applied to gift cards. The exception is a product specific discount where the product is a gift card. Learn how to add a discount to a gift card product.
Using Gift Cards
Can a gift card be used more than once?
Yes, provided there is still a balance remaining on the card.
Can more than one gift card be used towards a purchase?
Yes. A customer can redeem another gift card during checkout.
Can a gift card be used to buy a gift card?
No, you can't use a gift card to buy another gift card.
Can a gift card be used to pay for shipping and taxes?
Yes, gift cards are applied to the final order total which includes shipping and taxes.
Can gift cards be used in conjunction with a discount code?
Yes, gift cards are a form of payment.
Can a customer pay for an order that includes a subscription with a gift card?
Yes, you can use gift cards to pay for your first payment. However, you can't use your gift card to pay for recurring subscriptions. Learn more about subscriptions.
Can I apply a refund to a gift card?
Yes. If your customer used a gift card to pay for the purchase, then you can apply the refund to the gift card.
If you only refund part of an order that was purchased using a gift card and other methods of payment, then you can manually change the refund amount that is applied to each payment method.